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Susan P. Roberts

Susan P. Roberts
Board Member: 2020 – Present

Susan Roberts is the Head of Strategy, Transformation, and Continuous Delivery for John Hancock, the U.S. division of Toronto-based Manulife. She is responsible for the development and execution of a strategy that is core to the company’s customer-centric mission. In addition, she is responsible for the continuous delivery of high-value business outcomes aligned to US and global priorities; this mission is achieved through leadership of organizational culture and environment characterized by flexibility, speed, and data driven decision making enabled by empowered cross-functional teams. Susan is a member of both the U.S. Leadership Team and Manulife’s Global Leadership Team.

Prior to joining John Hancock, Ms. Roberts was Senior Vice President at MFS Investment Management, responsible for strategic planning and execution for businesses. She has also held senior roles at Wellington Management. Ms. Roberts is a co-founder of the Boston chapter of 100 Women Who Care, a fundraising organization benefiting local charities. She holds an MBA from Suffolk University and is a graduate of Syracuse University.